Every Label Tee is pressed to order, one at a time — but that never affects your legal rights. Here's how cancellations, returns, and refunds work.
Your 14-day right to cancel
If you are a consumer in the UK or EU, you have the right to cancel your order for any reason within 14 days of receiving your items, under the Consumer Contracts Regulations 2013. To cancel, e-mail us at frozoaservice@hotmail.com within that period — a clear statement that you want to cancel is enough. You then have a further 14 days to send the items back.
Returns
- E-mail us first at frozoaservice@hotmail.com with your order number — we'll confirm the correct returns address. (Please don't post anything to our registered office.)
- Items must be unworn, unwashed, and in their original condition.
- Return postage is at your cost unless the item is faulty or we sent the wrong thing.
- We recommend using a tracked service — the items are your responsibility until they reach us.
Refunds
We refund within 14 days of receiving the returned items (or of you providing proof of return postage, whichever is earlier), to your original payment method. The refund covers the price of the items plus standard delivery; we may reduce the refund if items show handling beyond what a shop fitting would involve.
Faulty, damaged, or wrong items
If your order arrives damaged, has a print defect, or isn't what you ordered, e-mail us a photo and your order number and we'll send a replacement or a full refund — including any postage — whichever you prefer. No need to return the faulty item unless we ask.
Exchanges
Because every tee is pressed to order, we don't offer direct size swaps — cancel or return the original as above and place a new order for the size you need.
Nothing in this policy limits your statutory rights under the Consumer Rights Act 2015.
Last updated: 24 July 2026