This privacy policy explains how FROZOA LTD, trading as Long Play Society ("we", "us"), collects and uses your personal data when you visit or buy from this store. FROZOA LTD is the data controller, registered in England and Wales (company no. 16434690), registered office: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom. Contact: frozoaservice@hotmail.com.
What we collect
- Order information — name, billing and shipping address, e-mail address, phone number (if provided), and details of what you bought.
- Payment information — handled by our payment providers (e.g. Shopify Payments, PayPal). We never see or store your full card details.
- Marketing information — your e-mail address, if you sign up to our mailing list.
- Technical information — IP address, browser and device data, and cookies that help the store function and help us understand how the site is used.
Why we use it (lawful bases)
- To fulfil your order and provide customer support — performance of a contract.
- To prevent fraud and keep the store secure — legitimate interests.
- To send you marketing e-mails if you opted in — consent, which you can withdraw at any time via the unsubscribe link in any e-mail.
- To comply with tax and accounting obligations — legal obligation.
Who we share it with
- Shopify — the platform that powers this store.
- Our print-on-demand production partners — they receive your name, shipping address, and order details so they can print and dispatch your items.
- Payment processors and delivery carriers — to take payment and deliver your order.
- E-mail service providers — to send order confirmations and, if you opted in, our newsletter.
Some of these providers are located outside the UK/EEA. Where that is the case, transfers are protected by appropriate safeguards such as the UK International Data Transfer Agreement or EU Standard Contractual Clauses.
How long we keep it
Order records are kept for 6 years to meet UK tax and accounting requirements. Marketing data is kept until you unsubscribe. Technical data is kept for a reasonable period for security and analytics purposes.
Your rights
Under UK GDPR you have the right to access, correct, delete, or receive a copy of your personal data, to object to or restrict its processing, and to withdraw consent at any time. To exercise any of these rights, e-mail us at frozoaservice@hotmail.com. You also have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk.
Cookies
We use cookies that are necessary for the store to function (cart, checkout, login) and — with your consent — analytics and marketing cookies. You can manage non-essential cookies through the cookie banner and your browser settings.
Last updated: 24 July 2026